Terms and Conditions Apply

 

For Speed Boat, Ferry ticket, Land transfer and Day trips

 

Booking Confirmations:
The booking is confirmed once fares are paid in full amount and we have issued you a voucher. Fares must be paid in full amount at least 72 hours prior to departure date. In the event that the fare has not been paid in full amount from any reason whatsoever, we reserve the right to cancel the booking.

If you have not received a voucher within 48 hours after paid, please contact us immediately so we can reissue your voucher. If you have not contact us more than 48 hours prior to the departure time, We may cannot be held responsible if you do not receive ticket on time.

 

Delays & Cancellations:
We reserve the right to vary the service in anyway whatsoever without any liability to the passenger. We also reserves the right to cancel the service or change the schedule at anytime without notice – due to poor weather conditions, any emergency circumstances or mechanical failure.

We shall not be liable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. We shall not be liable in anyway for the cost of any accommodation or for any alternative means of travel which may arise through cancellations or delays. Additional expense so arising shall be the sole liability and responsibility of the passenger.

 

Refund Policy, Booking Cancellation & Amendment:


  • Tickets booked as a round trip or joint ticket will not be cancelled / refunded if the first crossing has already been used.
  • Refunds will only be issued at our discretion with 48 hours cancellation notice at 30% of total amount within 30 days. Not including Bank, Credit card or PayPal fees that the customer was pays.
  • Cancellation less than 48 hours before departure or No Show will be charged 100%.
  • Amendment of booking is based on seat availability and should be informed at least 72 hours prior to departure and will be subject to an administration fee of 200 baht plus the difference in fare.
  • Amendment of booking less than 72 hours will be charged actual cost/expense occurred for trip/transfer OR minimum THB 300 /person per amendment, whichever is greater.
  • We reserves the right to change the prices or terms and condition with written notice in case of dramatic increase on operational cost such as fuel expense.

 

Group Bookings:
These are governed by specific terms that vary from time to time. Please contact us rsvn @ thekingbooking.com for further details.

 

Boarding:
Passengers must arrive before 30 mins prior to the scheduled times of departure, failure to do so could result in the forfeit of your paid ticket.

Speed Boat or Ferry boat boarding will generally close 5-10 minutes before departure time and there will be no refunds or rescheduling of boats if your the departure times are missed. Boat staff may allow you on board the next boat if there is one available at their discretion only.

 

Unaccompanied Children:
Children below age 11 will not be accepted onto a ferry unless they are accompanied by a person of at least 18 years of age.

 

Same Day Flights:
We are point to point carriers and we do not take responsibility for delays or connecting flight. We do not recommend that our customers book whatever trips on the same day as their flights. If for any reason same-day trips are unavoidable, please leave as much time as possible.

Please bear in mind that delays do occur time to time. We recommend a pre-scheduled private taxi from pier to airport to lessen the risk of a late arrival.

 

General Behavior:
Once at the departing pier, passengers should comply with the instructions of the Speed boat or Ferry company's servants and agents concerning all matters connected with the service and should comply with any notice exhibited on the vessel. They reserve the right to refuse to carry any passenger or goods without assigning reason.

 

Physical Notice:
We recommend caution for any customer traveling who is pregnant or has any heart or back problems or other physical impediments. We also recommend a high degree of caution for parents traveling with infants (under 3 years old). We shall not be responsible for and shall be exempt from all liabilities in respect of loss, damage, injury, accident, delay or any inconvenience to any person or his/her luggage or any personal property, whether in respect of the voyage to and from the Island, under any circumstances whatsoever.

 

Baggage:
This is not normally an issue with bookings with us, though we recommend a maximum of 1 piece luggage and 1 handy bag not exceeding a total weight of 25kg. Speed Boat & Ferry companies reserve the right to check contents of any baggage, and to refuse baggage items (though this is highly unlikely). Label your baggage clearly for ease of collecting at your arrival point. Travellers carry valuable or fragile items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the others.